* If the items you order from Engage Green direct aren't what you are looking for, please return your unwanted items to us within 28 days of purchase in perfect unused condition, with all original packaging and we will refund your account or exchange the item(s) as required. Please email to: contact@engagegreen.com * All returns are to be sent to: Big Apple Warehouse. Attn: Engage Green Inc. 63 Flushing Ave. Bldg# 132, Navy Yard. Brooklyn, NY 11205. * We recommend that you return goods recorded delivery. We are not responsible for goods that go missing. * Refunds will be credited to original method of payment. Once the item(s) have been refunded you will receive a confirmation email. If the item(s) are being exchanged, they will be despatched within 5 working days. * Shipping charges