Help

Thanks for visiting The Talk Market!
Below please find answers to frequently asked questions on how to use the site!

Buying items:

Selling items:

Customer Service:

Affiliate Marketing:

Buying items:

a)How do I purchase an item?
All items on The Talk Market can be purchased directly from the The Talk Market user who is selling the item. Credit card transactions are securely processed through Amazon's payment processing service entitled Amazon Payments.
b)What if I want to return something I’ve purchased?
Please review the return policy for the item, which is located under the video in its video view page. If a seller allows returns, the seller will specify how many days they will allow returns for a 100% money back guarantee, which includes the original shipping and handling cost, but not the return shipping cost. If you intend on returning an item, please notify the seller by clicking on the “contact seller” link below the video on the product’s video view page. We encourage you to share your experience with the seller and the seller’s products by giving feedback – simply click on the “give feedback” button in the “my purchases” page of the My Account pull down menu, located on the top right hand corner of every page when you're logged into your account.
c)What if I have questions about the item?
Please contact the seller directly for any questions on a product the seller is offering. Simply click on the “contact seller” link located below the video on the product’s video view page.
d)How do I pay for an item?
All sellers on The Talk Market accept major credit cards. Credit card transactions are securely processed through Amazon's payment processing system entitled Amazon Payments.
e)How do I review a product or give feedback on a seller?
We encourage you to share your experience with the seller and the seller’s products by giving feedback – simply click on the “give feedback” button in the “my purchases” page of the My Account pull down menu, located on the top right corner of every page when you're logged into your account.
f)What is TV Mode and how does it work?
TV Mode allows you to program your own shopping channel! Once you begin watching a video on The Talk Market, our automated play list function called TV Mode will feature a special selection of similar product videos that can play and progress in the background. You can watch individual videos, click the back or forward buttons to review or move on, and best of all, you can enjoy an entertaining TV shopping experience all day long suited to your individualized tastes and shopping desires...

Selling items:

a)How do I sell an item on The Talk Market?

Here’s a summary of how to sell something on The Talk Market:
1. Create a free Talk Market account. Simply click on "Sign Up or Sign In" at the top right hand corner of every page. The Talk Market charges sellers $0 for creating videos with our technology and $0 listing fees, and if an item sells, we charge a 20% commission plus the credit card processing costs of 2.9% + $.30.
2. We'll then guide you through the process of creating a free Amazon Payments Business account. This free account allows us to process credit cards and send you funds electronically. Note: during the Amazon Payments creation process, Amazon will confirm your identity by asking for a credit card number. Your card will not be charged, and there is no cost to create an Amazon Payments Busines account. The Talk Market has no access to this information and it is confirmed directly by Amazon.
3. Create a video selling your product. Our brand new patent-pending technology makes it very easy to create great looking videos. All you need is a USB webcam, built-in webcam or Firewire MiniDV camera, and our technology instructs you on what to film, captures the footage on our servers, edits the footage for you, and even gives you fun soundtracks and motion graphics to easily add on with simple menus. Try it out -- it's a lot of fun! Once you've created your Talk Market and Amazon Payments accounts, you can make more video by clicking on the Make a Video tab at the top right of each page. You can also upload a video you may have already created to The Talk Market. For best results, it's good to have an Internet connection that has at least 500kbps upload speed. To check your upload speed, click on the yellow pyramid at Speedtest.net.
4. When you make a video or upload a video, follow the instructions on the Make a Video form to set up your product. Write a compelling title and description for your product. If you're making a video with our technology, we take care of the format automatically (all you need is your webcam). If you have a video you'd like to upload, videos can be uploaded in .AVI, .WMV, MPG, or MOV format. You can also upload a jpeg of your product to use as the preview image. Fill in the price, quantity and product description information. Add keywords and decide on a refund policy.
4. Promote your videos and fulfill your orders. Send the link to your video to everyone you know. Embed your video in your blog or on your website. When someone purchases your product, you will receive an email with shipping instructions. Simply ship your product to the address in the email. Easy!
b)How do I create a video selling my product?
The Talk Market helps you make videos easily with our patent-pending automatic video creation technology. With a basic webcam, we'll give you instructions on what to say and demonstrate, we'll capture the footage on our servers, we'll edit the footage for you and make it easy to add soundtracks and graphics, and presto -- you'll have a video live on The Talk Market ready to share your story with the world! All you need is a webcam and an Internet connection that has at least 500kbps upload speed. To check your upload speed, click on the yellow pyramid at Speedtest.net.
c)How do I set up my camera with Make a Video?

When you create a video with our Make a Video technology, please make sure your camera or webcam is fully installed prior to starting your web browser. This ensures that our technology will recognize your camera in the Make a Video pages. Built in webcams should be recognized automatically. For USB-connected webcams, or Firewire/IEEE 1394/iLink cameras, please make sure they are plugged into your computer before starting the web browser. For Windows computers, please wait until Windows confirms that the camera is ready to use prior to starting your web browser.
d)What does the popup mean when I start using the Make a Video technology?

When the Make a Video technology launches, a small popup window appears confirming if Make a Video can access your camera. To proceed, please click "Allow."
e)I don't see myself in the TV screen in the Make a Video pages, how do I fix this?
Under the TV screen on the Make a Video pages is an input selector, where you can choose which camera connected to your computer system and which audio microphone connected to your system will be used for the video recording process. Select the option that produces the best image, and proceed when you see yourself in the TV screen.
f)Why does it say "please rerecord?"
Before using any video clips recorded, the Make a Video system checks your videos for file errors. If there is a file error during the recording, the Make a Video system will ask you to rerecord the clip. This can happen more often if there is a slower upload speed in your Internet connection.
g)How long should my video be?
In general, it’s a good idea to keep videos focused and entertaining. If you’re just featuring one product in a video (without many different size/color options), you might consider keeping the video to three minutes and under in length. That said, The Talk Market will host videos up to six minutes or 60 megabytes in size so you can fully describe all of the amazing facets of your product. One successful of “hosting” your video is to think of yourself as a friendly next door neighbor – be helpful, honest, and passionate about your product. And try expressing this passion at a comfortable and forward moving pace.
h)What video formats can be uploaded to The Talk Market?
You can upload most versions of the following video formats to The Talk Market: .AVI, .WMV, .MPG, and .MOV. Note: if you're making a video with our patent-pending automatic video creation technology, you don't have to worry about video format -- our technology will encode your video automatically. All you need is a webcam and an Internet connection that has at least 500kbps upload speed. To check your upload speed, click on the yellow pyramid at Speedtest.net.
i)Is there an optimal format for uploading videos to The Talk Market?
if you're using our automatic video creation technology, all you need is a webcam and an Internet connection that has at least 500kbps upload speed -- our technology will take care of the formatting and encoding automatically. To check your upload speed, click on the yellow pyramid at Speedtest.net. If you're uploading a video you've already created, the best viewing results can be achieved from your videos if you upload videos at 320 x 240 resolution using AAC or MP3 audio and at 30 frames per second. Try H.264 compression to get the best clarity.
j)How does the Add Product Options function work?
As long as all colors and sizes are the same price and have the same shipping cost, you can offer multiple size and color choices for one video presentation. When filling out the product information in the “Make a Video” page, fill in the optional "Add Product Options” fields. You will be prompted to specify a color and/or size, such as Red, XL, as well as the available quantity for each color/size choice. For example, you might be selling T-shirts and you have three small black T-shirts, and two small red T-shirts, and the small black or medium red shirts are offered at the same price. So by filling in the "Add Product Options” fields on the “Make a Video” page, you can create these product options, so your customers can choose the size and/or color that works best for them. You can also use the "Add Product Options” fields if you want to differentiate other types of choices, such as flavor (Oatmeal Raisin and Chocolate Chip, for example), as long as these choices are offered at the same price. Clicking on the "add" link will add an extra line so you can fill in another product option.
k)What are Key Words?
Enter your video’s Key Words in the “Make a Video” page. Key Words should reflect the major points of your product, including the name of the product (e.g. “homemade” “quilt”), it’s category (“house,” “bedding,”), and other items like how or when it might be used (“decoration,” “winter”). Entering the most relevant words will help people find your products when they search for them on The Talk Market.
l)What are my options for charging for shipping and handling?
For simplicity, all shipping and handling costs are set at a flat rate you select when you fill out a product’s information on the “Make a Video” page. Currently, The Talk Market only accepts orders from US addresses, so general shipping costs can be estimated accordingly. An easy option to calculate shipping cost is to use flat rate US Priority Mail with delivery confirmation.
m)How should I promote my product?
You can promote your video on The Talk Market in several ways. First, you can email the link to the video to your friends and customers – just copy the “URL” text to the right of your video in the video display page's share tab, paste it into the body of an email, and send it out! You can also do this by clicking on the “email this video” icon to the right of your video in the video display page. In addition, you can embed your video within your website or blog by cutting and pasting the “embed” text to the right of your video into the text field of your blog or your website’s HTML code. Or use our easy share tools to post the video on Facebook, MySpace, or other sites. After making such a great video, you deserve to show it to as many people as possible!
n)How will I know where and when to ship items?
When your product sells, you will receive an email receipt with the shipping address for your customer. Because all orders are paid via credit card, your order will already be paid when you receive the shipping address. Therefore, please ship your product within two days after receiving the sale confirmation email. You can also log into your account to retrieve your orders, or download your orders in your My Sales page accessed from your My Account pull down menu in the top right hand corner of each screen when you're logged in.
o)How will I know when an items sells and how will I get paid?
When your product sells, you will get an email to the email address you supplied when creating your account. The email receipt will include the shipment address for the person who purchased your item. When a customer buys a product from you, funds from their credit card are sent directly to your Amazon Payments Business account, and The Talk Market 20% commission, as well as the 2.9% + $.30 credit card processing fee is automatically deducted. To withdraw your funds, click on the Withdraw Funds button at the top of your My Sales page. This will take you to the Amazon Payments log in screen on Amazon's servers, where you can direct your funds to your bank account using Amazon's super-secure system.
p)How can I update the information on an item I’m selling?
To update the information on a product you’re selling, including the quantity available, click on the “My Products” link on the My Account pull down menu located in the top right corner of every page while you’re logged into your account. Then select the product you’d like to update by clicking on the “edit info” button next to that product. You can then update the information that will display for customers next to your product’s video. You can even redo the video if you use our Make a Video technology. Simply click on the "Make a Video" radio button and click "Continue" from the "edit info" page of your product.
q)How much does it cost to sell something on The Talk Market?
Posting videos on The Talk Market is free – there is no listing fee. There is also no fee to create videos with our patent-pending automatic video creation technology. If your product is sold, The Talk Market will automatically deduct a 20% commission on the total sale (including Shipping and Handling), plus any third party credit card processing fees, which are no more than 2.9% +$.30. The exact Amazon Payments credit card processing costs can be viewed here.
r)Can I delete a video once my item is sold out?
To delete a video, click on the “my products” link on the My Account pull down menu located on the top right corner of every page while you’re logged into your account. Then select the video you’d like to delete by clicking on the “delete video” button next to that product. Sold out products are marked as "sold out," so you can also keep your video on The Talk Market until you have additional inventory, then later, update the available quantity of your product by clicking on the "edit info" button in your "My Products" page.
s)What are the stats on my products?
To view sales and viewership data for one of your videos, click on the “my products” link on the My Account pull down menu located on the top right side of every page while you’re logged into your account. Sales statistics are displayed next to each of your videos on the “My Products” page.
t)How do I credit a purchaser for a returned product?
On the “Make a Video” page, you can set your refund policy. You can choose not to offer returns, or to offer a 100% money back guarantee if the product is returned within an amount of time that you specify. If one of your customers returns the product according to the return policy you set (or contacts you to cancel an order before you have shipped the order), you can refund their purchase by clicking the “refund” button within the “My Sales” section of your account control panel, located on the left hand side of each page once you’re logged in. We have automated granting refunds to make it easier to offer this option to sellers. Because The Talk Market does not charge a listing fee, video hosting fee, or video creation fee, The Talk Market is not able to credit the 20% commission on the sale billed to sellers, even if an order is later returned or canceled.

Customer Service:

a)How should I resolve a dispute?
The first step in resolving any dispute should start with communication. Use The Talk Market’s message tools by clicking on the “contact seller” link to the right of the video for a product or by clicking on the “My Messages” link in the My Account pull down menu on the top right of any page when you’re logged in. You can also contact The Talk Market at staff@talkmarket.com or call us at 1-800-764-5614 for assistance with any order. Sellers are expected to be courteous and helpful, and resolve any customer service issues with their customers to their customers' satisfaction to the best of their abilities.
b)How do I contact The Talk Market?
To email us feedback on the site, please send an email to feedback@talkmarket.com. For business or press inquiries, please email info@talkmarket.com. For job inquiries, please email careers@talkmarket.com. And for help on anything not covered on this page, please email us at staff@talkmarket.com. We will try to respond as soon as possible. You can also call us at 1-800-764-5614. Thanks!

Affiliate Marketing:

a)What is affiliate marketing?

Affiliate marketing is a great chance for you to support your favorite Talk Market artists, designers, inventors, and retailers by spreading the word, while earning generous commissions on sales. When you sign up for affiliate marketing, you can post Talk Market videos on your MySpace, FaceBook, or Blog pages -- or even just email a link to a friend -- and then earn 3% of a sale when a visitor clicks on your embedded video or emailed link and makes a purchase on The Talk Market within 24 hours of clicking on your affiliate embed or link. For more details, please see the Affiliate Marketing Terms and Conditions here.
b)How do I sign up for affiliate marketing?

Begin by clicking on the "affiliate marketing" link on the bottom right corner of any page. Then you'll be taken through the easy two step setup process. The first part of the setup involves creating a Talk Market account, or logging into your account if you already have one. The second step involves creating an Amazon Payments account so we can send you your commissions. If you're already a seller on The Talk Market, you've already taken care of this and you'll be ready to go. If you are creating an Amazon Payments account for the first time, the process is quick and instantaneous and we direct you through the setup from our site. The Amazon Payments account is free. Please note -- Amazon requires that new users supply a credit card number as a form of ID only -- your card will not be charged. There is absolutely no setup fee or monthly fee to create an affiliate marketing account with The Talk Market or an Amazon Payments account with Amazon.
c)How do I track my commissions?
Once you create an account, when you click on the "My Affiliate Marketing" link in your "My Account" box, you can track your commissions. Remember, it takes 14 days after a sale for a commission to be credited. Subject to our affiliate marketing terms and conditions, you will receive 3% of the total sale value (product price plus shipping and handling).
d)How do I withdraw my commissions?

The actual funds from your commissions are stored with Amazon. To withdraw, go to payments.amazon.com and log into your Amazon Payments account. Follow their instructions on how to link a bank account to your Amazon Payments account, and then withdraw your funds.
e)How do I make sure I use the right links to get credited for my commissions?

Please look under the video on each product's video page for your affiliate links. If you want to email a video link to friends and get affiliate commission credit on resultant sales, please use the "affiliate URL" to the right of the video (and not the URL at the top of the page). Or, use the embed tools or the embed code to the right of the video. These tools are located by clicking on the Share tab to the right of the video. PLEASE NOTE: You must be logged into your account with affiliate marketing set up in order for your specific affiliate links and embed codes to be displayed below your video, so please log in before spreading the word so you can get credited.